Laptop going back again

I sent my laptop back again this morning. I had sent it in last week for problems with the display showing weird static. When I talked to tech support they said that it was probably either the LCD or the video card so he said they'd replace them both. Well, they only replaced the LCD and after about 2 hours of use my problem was back. And as I packed it up to ship it back I noticed that the lid was scratched and it wasn't before. Whoever packed the laptop didn't pack it well enough to keep it from getting scratched so I called Asus back and told them about that. At that point I was told my case was going up to the supervisors and that I'd hear from them. That's where I am now.

The laptop is an ASUS G71G-Q1 gaming laptop. It was expensive because I wanted a laptop that I could play most of the current games on and it had the best features for the price. ASUS has a good reputation for most of their hardware but apparently sometimes you get a lemon.

I'm tired of this. I'm really frustrated since I've only had the laptop for 5 months and won't have had use of it for 3 weeks of that. If this doesn't fix it and I have to send it back again then it'll be a full month with shipping and repair times.

I'm at the point where I think this won't be fixed this time either. I'm just not confident in the technical prowess at the repair facilities.

Maybe I'm just being defeatist. Maybe not.


Ginger July 17, 2009 at 6:58 PM  

Dang, Brian!! Maybe you should just get yo' money back and start over? That is insane. You haven't even been able to enjoy having it. Grrrrr.

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